FIND YOUR EPICBNB

All payments are processed through Stripe. First payment is collected 1 day after confirmation. Second payment is collected 60 days before arrival date.

A Security Deposit Authorization Hold will be “held” until 2 days after checkout.

Check in instructions (with door code) are sent at confirmation of booking

Check in is at 4pm, Check out is at 10am (unless pre-arranged)

• Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 30 days away.
• 50% refund for cancellations made at least 14 days before check-in.
• No refunds for cancellations made within 7 days of check-in.
• We recommend purchasing travelers insurance as we will not alter our cancellation policy for any reason.
• If house/condo gets rebooked, we will refund the difference (pricing may vary)

Please send a message via your booking thread, or send an email to support@epicbnb.com

line (for emergencies while staying with us) 615-863-3444

• Date changes made at least 30 days prior to the original check-in date will be allowed for an additional $100 change fee. Only 1 change allowed and that booking will be subject to the original reservations cancellation window.
• Date changes made between 14-29 days prior to the original check-in date will be treated as a cancellation + $100 change fee. 50% of the original cost will be issued toward your future dates and you will have to pay the balance due for your new dates; the other 50% will not be refunded unless your original dates get rebooked. If the dates get rebooked at a lower rate than the original booking, you will be refunded at the lower rate it was rebooked. Only 1 change allowed and that booking will be subject to the original reservations cancellation window. 

Requests can only be granted if your reservation is more than 60 days out and there is a $500 fee.