All payments are processed through Stripe. First payment is collected immediately after confirmation. Second payment is collected 60 days before arrival date.
Check in instructions (with door code) are sent after confirmation of booking.
Check in is at 4pm, Check out is at 10am (unless pre-arranged)
100% refund for cancellations made at least 60 days before check-in. (less $100 credit card processing fee)
We recommend purchasing traveler's insurance as we will not alter our cancellation policy for any reason.
Please send a message via your booking thread, or send an email to support@epicbnb.com
Emergency line (for emergencies while staying with us) 615-863-3444
Date changes made at least 30 days prior to the original check-in date will be allowed for an additional $100 change fee. Only 1 change allowed and that booking will be subject to the original reservations cancellation window.
Date changes made between 14-29 days prior to the original check-in date will be treated as a cancellation + $100 change fee. 50% of the original cost will be issued toward your future dates and you will have to pay the balance due for your new dates; the other 50% will not be refunded unless your original dates get rebooked. If the dates get rebooked at a lower rate than the original booking, you will be refunded at the lower rate it was rebooked. Only 1 change allowed and that booking will be subject to the original reservations cancellation window.
Requests can only be granted if your reservation is more than 60 days out and there is a $50 fee.
Nashville, TN
VLS Agent License #234
VLS Firm License #496